An open letter to an angry album review reader

“You’re taking THEM out to dinner ??? After what THEY said about YOU?!?!”

As the editor of HM Magazine, I occasionally get a “letter to the editor,” where someone is upset about an album review. I’ve shared the story before about the day in 2003 when the band Switchfoot took the staff of HM Magazine out for dinner (some fine BBQ at Stubb’s in Austin). On the way to the restaurant, I got a phone call from my best friend, Steve Rowe, who was upset with me about a recent album review of his band’s latest album. He told me that, for Mortification, the most important album review and possibly the only one that mattered to the band in terms of sales was their album review in HM Magazine. If it was bad, it could spell disaster for the album’s lifespan. If it was good, it could help and spur on album sales. I spent the 5-10 minutes walking from my not-secret-anymore parking spot near the corner of 12th and Red River to the Stubb’s venue on 9th and Red River explaining to Steve that I understood his pain, but that I chose to give my writers the freedom to write what they want. It was very difficult for me to hear his heart and understand how my magazine had perhaps cost him several paychecks. I stood behind my writer’s review, even if I did not agree with his opinion on the album.

The experience was about to get worse, though, as the singer for Switchfoot was having a conversation around the same time with his wife. He was excited to tell his wife back home on the telephone that the band was taking “the guys at HM Magazine out to dinner.” Her response startled him.

“You’re taking THEM out to dinner ??? After what THEY said about YOU?!?!”

She had read the album review that had just come out in HM Magazine Issue #99, which was written by a former HM intern that I’d worked with who was going to school in Austin. This reviewer said: “…this album (The Beautiful Letdown) was perfectly named … and I’m not talking about the words “The” or “Beautiful.” He went on to compare the album to the band’s previous three full-lengths, so I accepted and printed his review. He stated an opinion, which happened to be negative, but he backed it up with references to the band’s previous recorded output. That’s basic reviewing technique right there: Make a statement but back it up and explain your statement.

He read it at the table and noticed my rating of 2.5 out of 5. “What did you not like about it?” he asked me. “I explained as best I could in front of the whole band, my staff and the publicist for the label that had flown in for this show and event with us. “Aye-yi-yi!” Talk about uncomfortable. Wow. I’m thinking, ‘David Allen gave it a 2 out of 5. Why didn’t he ask him for an explanation?!’ David said he learned heaps from watching this take place. That was awkward, but I stood behind my writer.

I’m not the thought police. I never plan on being that or playing that role. I won’t tell my writers what to think. Recently, a couple of my writers tore into 3 or 4 recent albums. One of the reviews I pulled for space reasons, which was the worst of the whole bunch. But today a label guy sent me a message about the review for Rodent Emporium. He thought it was ill-informed. Last week another label guy wrote me about the Dark Lay Still album review, which our writer gave a 1.5 and I gave a 4 (I love having the ability to add another “voice” to a review with our rating system). Neither of these guys were happy. Of course, they are personally involved and have a stake in the health of these respective albums and their sales.

Here’s my reply to all such scenarios:

An album review is just one person’s opinion. It’s great to get praise and it can be helpful to get criticism (if it’s constructive). But even destructive and vindictive album reviews can be good. I’ve been told many times by people that regularly read album reviews that “they only care about the reviews that are really positive or really negative. Anything in the middle usually doesn’t tell them anything.” If it’s really good or bad, they want to hear the album to see if they agree or find out why the writer said what they did.

My job as an editor is not to tell my reviewer/writer what to write or think about an album. That, to me, is just ridiculous. My job, though, besides editing said reviews and making sure everything’s spelled accurately and such, is to match the album with a reviewer that’s capable and well-suited to offer an informed opinion. For example, I’m not the best person in the world to review a Country album. I don’t have a lot of experience in listening to that genre to evaluate it fairly. That’s a big deal for me, too: reviewing an album and judging it fairly in its context. If a follower of Nirvana/Pearl Jam reviewed a hair metal album in the early ’90s and laid waste to it because it was “dated” and “uncool,” that was not a fair evaluation. A hair metal album should be held up and evaluated in light of its genre, not its popularity at the moment.

I disagreed with the Rodent Emporium review and some of the things it said. I disagreed with the Dark Lay Still album review. With both I thought I had found a good fit between album and reviewer. The jury is still out on that question, but my point is that I don’t pull a review from a writer because I may or may not like what they said.

There’s also the whole concept of “controversy sells.” Anytime people start arguing about something, a crowd will usually gather to see the fight. This kind of attention is sometimes better than a glowing review. If some writer Lester Bangs an album to shreds, it might get people who disagree to rise up and cause a stir, which will draw more attention to the album and it can obviously benefit from that.

My bottom line, though, is that a review should be honest. It should be aware of its audience and the genre/scene within which it’s communicating. If all album reviews were good, what would result? A lot of people deceiving themselves, for one; and a pretty bland musical landscape. A bad review helps provide a perspective to judge the good by, too.

“You can tear a building down,
but you can’t erase a memory…”

Tags: , , ,

19 Comments

  1. Randy Townley had this to say on November 9, 2009 | Permalink

    You have an enviable position, but not an enviable task. Great writing, great philosophy, and way to stand up for the people that work for you.

    A thought though — (and maybe it’s already there I just haven’t looked) — maybe have a review system where people can “agree or disagree” by giving the REVIEW and the ALBUM up to 5 stars. Just a concept thought. Then there would be balance and order in the world.

  2. Matt had this to say on November 9, 2009 | Permalink

    But what about album reviews that are not bad in that “they hated the album”, but bad in the “quality and professionalism of the writer themselves”. The recent review of the Ultimatum album comes to mind. It was okay for the reviewer to not like the album, but the review was totally classless and unprofessional. Comparing a band to a washed out bar band just because you didn’t like the album? That’s just sad and cheap. Has the reviewer personally met the band to be able to verify that they are washed out? To me, “destructive and vindictive” is just pathetic and unprofessional, and I don’t want to have pay for that in a magazine. In all of your responses to any backlash over album reviews Doug, it seems like you always defend your writers at the expense of those that pay for your magazine. Writers can still tell how much they don’t like an album and be professional about it.

    Maybe writers need to be held accountable for the junk they sometimes write, too. Maybe that will help them become better writers. I have been concerned about the slipping quality of HM. Doug, you usually do a great job of writing. I know you can’t write anything. But I wonder why it is open season for writers to love or trash bands as they see fit, but the writers themselves get defended at all costs?

    “I love having the ability to add another ‘voice’ to a review with our rating system” I hope you realize that this is not a very obvious feature of the magazine. Even when it does become apparent, you still seem to give 90% of the albums a 3 or 4. In other words, I don’t really pay particular attention to that column – I already know what number range you are going to give. Sorry, those numbers really tell me nothing.

    Personally, I hate it when my boss stands up for me when I don’t deserve it. That doesn’t help me grow at all as a professional.

  3. Robert had this to say on November 10, 2009 | Permalink

    I always appreciate Doug being open with his readers. From following him on Twitter and Facebook, I’ve seen that he never shies away from sharing his missteps and faults, and I commend him on that. I’ve thought of doing reviews myself, but feared backlash. Especially because a lot of what I hear in the Christian community is subpar. In it’s writing and execution.

    I honestly agreed with the review of Ultimatum’s album. I winced when I read it, and feared for the reviewers safety. But that album is not great. I wouldn’t even say that it is good. The band is okay IMO, but that album did nothing for me.

    Keep it up Doug. If you sell out, then what do we have left?

  4. John M. had this to say on November 10, 2009 | Permalink

    I just find it ironic (maybe that’s the wrong word) that a self righteous band like Switchfoot would complain about a review in a magazine. I only listened to 3 tracks off Hello Hurricane so far and 1 of them stank, so I can’t give an evaluation. Since they are so busy trying to save the world from “global warming” and other so-called social justice issues, they shouldn’t worry about what other people think about their music. Especially evil conservative Christians like me.
    Rock on, Doug.

  5. Doc had this to say on November 11, 2009 | Permalink

    This is a great discussion. Since I’m a writer for both HM and (primarliy) Heaven’s Metal I want to state that up front so the “he’s biased” police can do whatever they want with that.

    I’ve got two perspectives on this I’d like to share. First, since my primary occupation is as a physician, I totally agree with some of what Matt is concerned about. In my job, the way you conduct your words, the way you present information, opinions, etc is huge. It has an effect on patient outcomes, well-being, etc. and “customer satisfaction” (yes, sad, but we have to deal with that in medicine nowadays too). If my nurse or any one that works under me is “unprofessional” they get punished, counseled, etc. I recently had a patient leave my practice because of what my nurse said to him on one (mark that) ONE visit. So the doctor in me agrees that “extreme” views and reviews of anyone’s product will definitely have a negative effect. (yes controversial, but usually in a negative way).

    Let me give a perfect example of this. I read a review (on a Christian metal website that I will not list)that rated the band Souljourners’ debut release very low. I read the review and dismissed (wrongly) the band. 9 months later, my editor Doug (who knows i love prog metal) sent me a copy of their disc – after he had reviewed it for both HM and the fanzine – and I find that it is one of the best prog metal releases I have heard from an indie Christian band in a long time – maybe ever. A secular progmetal website even later gave the disc a 5/5 rating. I later did an interview with Souljourners for Heaven’s Metal and the band now has had several offers for label support. So yes, overstating one’s opinion in a negative fashion – even if backed up by facts – is going to turn off/turn away most folks. Some folks will want to “test the waters” for themselves, but in our small Christian hard music/metal community it doesn’t take much to “rock the boat” (no pun intended).

    I will even go so far as to say that I don’t like the quality and content of some of the HM reviews. As a metal guy (and a musician) who has been listening to metal for 25 to 30 years, I just don’t flat out disagree with some of the writers opinions or styles.(But then again, that’s my opinion!)That’s just one of the reasons I’ve worked hard to get involved in this mag and the fanzine so that I could give my input. If you want something to change, get involved.

    This brings me to my other perspective on all this. Music journalism is not medicine. Medicine is objective more so than subjective, whereas journalism is more subjective (although objectivity needs to me present to lend credibility to the reporting) Doug has been consistent in his reviewing policies over the span of the mag. With the fanzine I strive to follow the model he has laid out for so many years. I try to select the best writer for the review material based on their experience with that genre, their preferences, etc. We don’t always match it right, and to be honest, some writers are just more subjective about how they review music. (I tend toward being more objective, which is my doctor nature I suppose). But I disagree with Matt about the ad sales issue. A good product will stand for itself, regardless of what one person says. Just like you wouldn’t want your boss to defend you when you don’t deserve it, you wouldn’t want writers to “pad” reviews of a weak product that you were trying to promote in our mag. Wouldn’t that be a double standard of sorts? So I wouldn’t agree with yanking a review out because of a low rating, but your point about professionalism stands and I understand what you are saying and agree.

  6. Doc had this to say on November 11, 2009 | Permalink

    Correction to one sentence I posted above:

    I will even go so far as to say that I don’t like the quality and content of some of the HM reviews. As a metal guy (and a musician) who has been listening to metal for 25 to 30 years, I just flat out disagree with some of the writers opinions or styles. (But that’s my opinion!).

  7. Doug Van Pelt had this to say on November 11, 2009 | Permalink

    Thanks, Doc.
    If I was in a labelhead’s position, I’d be disappointed, for sure. If I had a good argument for (valid criticism) towards a review that I thought was poorly written, I’d say so. I would have to ask myself, “Should I pull my advertising from this publication because I’m getting reviews like this?” And the answer would be a strong “NO WAY!” This argument has been faced by labelheads before. years later I heard about conversations at Frontline/Intense about coverage in Heaven’s Metal magazine and the level-headed folks pointed out that they got far more positive press in the long run and that short-term disappointments are of the “let it go” variety. Ask your doctor. Of course, I’m refering to Dr. Tony Shore, who worked at Frontline, Myrrh, Sublime, and probably another label I’m forgetting. Hang in there, labels, we support you and our credibility/voice more than likely far outweighs the negative in the longrun.

  8. qrock had this to say on November 12, 2009 | Permalink

    so who do we send the country music to for review?

  9. Doc had this to say on November 12, 2009 | Permalink

    Amen Doug. Matt (and all the other labels that support us) don’t give up. Matt, you know how much we appreciate all you have done for Christian metal (old and new).

  10. ultmetal had this to say on November 12, 2009 | Permalink

    Another outrageous Ultimatum review? Oh the controversy. Shocking!

  11. James T. had this to say on November 13, 2009 | Permalink

    I understand you stance Doug about wanting to give your writers the freedom to what they want to write, but if they do not know understand or anything about the music they are reviewing than it is time find new writers for both HM and Heaven’s Metal.

    The “Dark Lay Still” and “Ultimatum” reviews are some of the worst I have ever read to date. I read magazines and websites from all over world wide both Secular and Christian. No Music Police is needed as long as the reviewer knows the music they are reviewing. No Slam on you man Doug other than your choice of who to assign certain albums to. With you since 1987 in some form or fashion. Peace and Love. Rock On, and On and On! HAHAHA

  12. James T. had this to say on November 13, 2009 | Permalink

    Aghhh. I hate nonedit post sites. I understand your stance Doug. Excellent Points both Matt and Doc.

  13. Robert had this to say on November 15, 2009 | Permalink

    Doug I don’t think the reviewer of Our Album “Lex Metalis” Knows anything about our style of music hence the insulting review. Doug I think your a sleep at the wheel. We in Ultimatum don’t mind a negative review as long as its “constructive” not “destructive” you pointed out your self in our opening monologue. Your reviewer did not do that he insulted us and that’s where your position should have stepped in and said you know that’s not a review that’s an insult to them, review the contents of the Record not advertise your opinion on how much you think were a bunch of washed up musicians. Doug its you Im more angry at because you didn’t stop this review you could have had this guy be more constructive or don’t review it at all. I agree that even bad press is good press that someone might want to check out our cd even if it has a bad review but at what cost? Your putting it on paper stating it as fact not opinion and even though most know its all opinion youre backing it by pressing it. I believe responsibility from a writer must be first and foremost to not insult but to help construct and uplift.. A washed up musicians?? Those are fighting words and yes I am a bit jaded!

    Robert Gutierrez Founder and Guitarist of Ultimatum.

  14. Metal Pulse radio had this to say on November 15, 2009 | Permalink

    My question is did he like the cd? I see more like a short insult on the band and that’s about it. He did not really tell you much about the album at all.

  15. Sieto Kooijker had this to say on November 17, 2009 | Permalink

    I also would like to react on the review on Lex Metalis. Actually the review isn’t even a review…Not saying anything about inspiration, quality, ultimatum’s history….I wonder if he had even taken the time to read the booklet….As allready said in the comments it is more a series of insults.

  16. SithLord had this to say on November 21, 2009 | Permalink

    I was wondering if the guy that wrote the Ultimatum review was still writing for the high school news paper in his mediocre town? I think he was confused by what he heard because it was not a bunch of screamo kids wearing tight chick pants for him to review.

  17. Doug Van Pelt had this to say on December 4, 2009 | Permalink

    If the guy had just written: “This album sucks.” Would that be easier to take?

    I remember a review in 7Ball for Mortification’s Greatest Hits. It said, “Huh…I figured this would be a blank CD.”

    I don’t agree with your point, Robert; but I see your point. I think it was probably insulting. It was strongly worded. It was fightin’ words. From my perspective, dude hated your album and thinks it’s hideous. I disagree with his opinion and regret assigning him the review. But the dude was selected out of how many writers to be the exclusive (and sole) “beat writer” for the Warped Tour back in 2005. He knows metal and he knows hardcore and he knows skinny jeans emo rock. (and a number of other genres) He’s quite an accomplished writer in my opinion. He’s not an idiot. This review might be an example of poor work on his behalf. Maybe not. But if it was, I would not slam him back and attack his credibility like he did to you. So, having said that, yeah, his review went beyond the “work” and evaluated the artists. He could have said the same thing by using the phrase “…it sounds like this is the kind of performance we have here…” But I don’t think he did.

    Will you forgive me, Robert?

  18. DarkLordofthesith had this to say on December 25, 2009 | Permalink

    I think you should have had someone that actually likes metal like Matt Marrow to have done this review, covering Warped Tour doesn’t make him a fan of metal, that is silly. Maybe if he covered Summer Slaughter festival. Anyway doug that review was clearly a personal attack you as editor should have intervened and had this jerk reviewer write a review that just said, “I DON’T LIKE THIS CD I LIKE EMO.”

  19. Matt had this to say on January 20, 2010 | Permalink

    I saw Doug’s comments in HM about the guy getting picked to write for Warped tour, and had to come back and pick up this discussion. Many bad writers get hired for good gigs, and many good writers get hired for bad gigs. I don’t see how that really proves anything – what if the Warped people were clueless? I write articles for my day day job, and one of them was picked to be included in an Encyclopedia worth thousands of dollars. But that in no way should be used to defend the bad articles I have written.

    I’m also not sure about the Doc disagreeing what I said about ads. Did I say something about ads here? I can’t find it.

    To clarify, I don’t think and have never agreed that writers should “pad” reviews for bad products with positive comments, If they don’t like it – they should say it. But say it in a professional manner. And remember that your opinion is not fact, so it’s not “this album sucks.” That would be stating your opinion as a fact. “I think this album sucks” is more appropriate.

    I think there is no question that the Ultimatium review was poor work on his part. And I am not even a fan of the band.

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